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How long will it take
me to set up my Website?
You should receive a Welcome E-Mail with access and
login information within 24 hours of placing your order.
Once you have this information, you can begin posting
pages to your account via FTP. Once you have done this,
you can view your pages at your temporary site address
until your domain name is set up and ready to go. For
new domain registrations, it usually takes one to three
business days after registrar approval before it is
active. However, all Internet Service Providers must
update their records (DNS tables) to reflect your new
site's domain. Therefore, it may take five to seven
business days before you can access your site through
your domain name.
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Welcome E-Mail
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What should I look for in my Welcome E-Mail?
You should receive your Welcome Email within 24 hours
of placing your order. Please read it carefully and save
it for your records as it contains several important
pieces of information. Please pay special attention to
the following:
- Review your billing and contact information and
report any corrections via email to support@Honlineacc.com.
- Visit the links to the Online Access Terms Conditions.
Please note that by beginning use of your account,
you acknowledge reviewing each of these documents
and accepting their terms.
- Locate Login Information section of the email.
This section includes your User Login, Password,
Domain Name, IP Address, FTP Hostname, and URL. You
will need this information to log into your control
panel and to publish to your site via FTP or Microsoft
FrontPage. (Dedicated Server clients will receive
this information in a second confirmation email.)
Save and protect the information in this email as you
will need it to perform any type of work with your new
site.
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Control Panel
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What is the Control Panel?
Your control panel allows you to manage your account
and add features to your Website. You can add and delete
email accounts, ftp accounts as well as view or modify
your account information, and view your site's statistics.
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How do I access the Control Panel?
The Link to the Control Panel was provided
for you in your welcome email when you signed
up to our hosting
service. If you no longer have this information
send an email to support@onlineacc.com requesting
the login to your control panel and we will provide you
with the information.
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Building and Expanding Your Site
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I have posted my new Website via FTP, but when I try to access
it through my domain name, I get a Online
Access "Under Construction Page" instead.
What's wrong?
When
your account is provisioned, Online Access
posts a "Under Construction" page for you until
you design and post your own pages. This placeholder
page is named /index.php. When you are ready
to post your own pages, you must use the /index.php,
for your new home page in order to overwrite
the placeholder. If you do not name your new
home page as specified here, your domain name
will continue to direct itself to the Online Access "Under Construction Page".
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I have posted a Website to my Dedicated server, but I cannot
view it from my domain name. What is the
problem?
Once
your Dedicated server has been provisioned,
you must contact Support at 888-818-0444 and
request to have your domain name pointed to
your server's IP address. If you have multiple
IP's, you must specify which address you would
like your site to point to. Once this has been
set up, you will be able to view your site
from your domain name.
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Can I refer other customers to Online Access?
Yes! The Online Access affiliate program offers you
the opportunity to link to www.onlineacc.com from
your web site, using text links, banner ads. You'll earn
a referral fee for all qualifying revenues that are generated
directly through your link to Online Access.
- Earn from $25 on each customer referred, It's easy and fast.
- We provide all of the banners and logos for your site - all you have
to do is sign up.
- You're in control. You are the expert when it comes to your site. That's
why we let you decide where to place banners
and links on your site.
- Get started today. Click here to sign up now.
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Getting Help
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Who do I contact for support?
Online Access has the following resources available
to help resolve any issues you may have.
Technical Support
888-818-0444 option 2
support@onlineacc.com
M-F 8a - 6p (Phone), 24x7 (Email)
Billing
888-818-0444 option 3
billing@onlineacc.com
M-F 8a - 6p
Web Hosting Sales
888-818-0444 option 1
sales@onlineacc.com
M-F 8a - 6p
Address Information
9586 Topanga Canyon Blvd
Chatsworth CA 91311
All
hours listed are Eastern Standard Time.
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