• Why should I use FrontPage?
• What are FrontPage extensions?
• How do I set up FrontPage extensions on my Online Access Web hosting account?
• How does Online Access provide technical support for FrontPage extensions?
• Which FrontPage components does Online Access support?
• How do I publish My FrontPage 2000 Web To The Server?
• How do I update my FrontPage Web?
• How do I create directories with FrontPage?
• Common FrontPage Error Fixes

• What is FTP and how do I get it?
• What do I do with the FTPHostname in my Welcome Email?
• How do I use FTP?
• How do I configure my FTP Software?
• Acceptable File Names
• What should I do if I'm denied access via FTP?
• How do I transfer files?
• How do I configure WS_FTP?
• Just how do I start building my site?
• Can I change my FTP user-ID and password? They do not seem to be working.
• How do I upload my Web pages with Fetch?
• Why can't I login or connect using FTP?
• My browser says the HTML page "has no content"?
• It appears that my links are not working. What could be wrong?
• The HTML page is garbled when I browse it. What's wrong?

• What MIME types does Online Access^TM support?
• What Is RealAudio?
• What are the restrictions and specifications for RealAudio with my account?
• Can I use Online Access^TM' RealAudio service for Live Broadcasts?
• How many simultaneous streams does the Online Access^TM RealAudio server handle?
• How do I create and offer RealAudio content from my Website?
• How can I improve the playback quality?
• How do I receive stereo sound with the RealPlayer 5.0?

• How does Online Access^TM provide for CGI services?
• Where can I find path information for my CGI?
• How do I troubleshoot CGI scripts on my own?
• My CGI script is not working.
• My CGI script is slow.
• Where can I get a CGI library or version update?

• What can I use to setup a database?
• What about using databases other than Cold Fusion (NT) on my Website?
• How do I use Allaire Cold Fusion Enabled Servers?
• Where do I get support on MySQL?

How do I set up FrontPage extensions on my Online Access Web hosting account?

FrontPage extensions can be installed on any Online Access account at no additional charge either at the time of your account creation or by contacting our technical support via email at support@onlineacc.com or at 888-818-0444.

FrontPage 98 Quick Start
All Online Access^TM clients may have the FrontPage 2000 extensions installed and available for use (free of charge).
Please Note:
The Copy Web/Publish Web function will not work properly until your domain name is "live" on our servers. If you have requested for your site to be FrontPage ready, you will receive an E-Mail when you can begin using FrontPage.

Reminder: Before publishing your site, you must first establish a connection to the Internet via your Internet Service Provider.

How do I publish My FrontPage 2000 Web To The Server?

1. Open your site locally through FrontPage, by using the "File" pull-down menu, and selecting "Open Web".
2. Select the FrontPage Web you want to open, and click on "Open". If the Web you want to open is not listed use the "Look In" pull-down menu to locate the Web.
3. When the Web loads into FrontPage, select "Publish Web" from the "File" pull-down menu.
4. Enter the Destination Web Server (i.e., www.yourdomain.com), then click publish.
5. Enter the username and password for your hosting account, then click ok.

How do I update my FrontPage Web?

1. After updating your FrontPage Web on your local machine select "Publish Web" from the "File" pull-down menu.
2. Enter the Destination Web Server (i.e., www.yourdomain.com), then click publish.
3. Enter the username and password for your hosting account, then click ok.
4. We have found this to be the best way to update your remote site. This allows you to make fast and easy updates to your site on our Web servers.

To save a copy of your Web to your local hard drive, simply publish the Web to a location on your hard drive.

1. Open your remote Website location on our Web servers through FrontPage Explorer.
2. Double-click on the page that you need to edit (this will open your page in the FrontPage Editor).
3. Make all necessary updates to your page.
4. From the File Menu, select Save.

How do I create directories with FrontPage?

1. Open your site through FrontPage, by using the "File" pull-down menu, and selecting "Open Web".
2. Select the FrontPage Web you want to open, and click on "Open". If the Web you want to open is not listed use the "Look In" pull-down menu to locate the Web.
3. Highlight your root web in the folder menu. (http://www.yourdomain.com)
4. From the "File" pull-down menu select "New", then "Folder".
5. Give new folder name, next hit the "Esc" key.

Note: FrontPage 2000 is back-wards compatible with FP97 and FP98.

Note: Relative to the subweb issue, this may not be relevant. This reset requirement was eliminated with the FrontPage 2000 server side extensions.

Common FrontPage Error Fixes

Recalculating the links for your site
Recalculating the links for your site directly on the server is the general fix-all for many FrontPage errors. Always recalculate the links every time after you make any changes to your site. Follow these directions to recalculate the links for your site:

1. Open your site locally through FrontPage, by using the "File" pull-down menu, and selecting "Open Web".
2. Click on the "Tools" menu, then "Recalculate Links.
3. Publish you web site by selecting the "File" pull-down menu then selecting "Publish Web".

'www.yourdomain.com' is not a valid host name or IP address:
This error occurs when:

• Your site does not have the FrontPage extensions installed, or
• You are not connected to the Internet, or
• You are not connected via a standard 32-bit PPP/SLIP connection.

FrontPage will not function properly with some online services like America Online unless the version you are using supports 32-bit Internet applications. Contact your Internet Service Provider to find out about compatibility with FrontPage 2000.

Table of Contents Web Bot problems (returns hundreds of incorrect links or doesn't show up at all):
This error occurs when your WebBot is not starting its search at the correct HTML page in your site. Try to recalculate the links for your site (see above). If this does not work, follow these steps:

1. Open your site locally through FrontPage, by using the "File" pull-down menu, and selecting "Open Web".
2. Double-click on the page that contains your "Table of Contents".
3. Right-click on the "Table of Contents" and select "Table of Contents Properties."
4. Browse to the correct the start page for you Table of Contents.
5. Save your changes.
6. Recalculate links for your site, using steps described above.
7. Publish you web site by selecting the "File" pull-down menu then selecting "Publish Web".

Search Page returns pages in stats directory
This will happen when your Search Page is located in the same Web as the "stats" folder (which is supplied to every Online Access^TM customer). To keep the search engine out of the stats directory, the stats directory will have to be created as a FrontPage Web. (Note: This is also the same way to password protect your stats directory with a FrontPage account.)

1. Connect to the Internet through your Internet access provider.
2. Open your FrontPage Explorer.
3. Go to File|Open FrontPage Web.
4. In Destination Web server or File location enter your domain name
5. Click List Webs. This will connect to the site and report back the FrontPage Webs on the site.
6. Choose the Root Web.
7. Enter your username and password.
8. Click OK. This should open your site on our Web server.
9. Go to File | New | FrontPage Web.
10. Select Empty Web. Make sure that add to Web is not selected.
11. Name the FrontPage Web stats (keep lowercase.)
12. Leave the Web server information "www.your_domain.com" which should already be selected.
13. A dialog box will pop up which will notify you that the server needs to be restarted (you can ignore this).
14. Your stats directory has now been converted into a FrontPage child Web.

To Password protect your stats Web or any Web

1. Open your site on through FrontPage, by using the "File" pull-down menu, and selecting "Open Web". Note: Open the server version, not the local version.
2. Highlight the Web you want to password protect.
3. Using the "Tools" pull-down menu select "Security" then "Permissions". This will open up a dialog box, which has several tabs on it.
4. Go to the Settings Tab. Choose "Use Unique Permissions for this Web." Click "Apply."
5. Go to the Users tab. Choose the Click Button for "Only registered users have Browse access." Click "OK."
6. This will password-protect the Web to your username and you may also add users with browse access to this Web by clicking ADD on the Users tab.

In the Welcome Email you receive from Online Access, you will find information identifying your Hostname along with your User ID and Password.  Using an FTP client like WS_FTP, you can connect to your Hostname, log into Online Access, and upload your website's pages for viewing on your site.  This process, also known as "publishing", is the way you get your pages up onto the web server for visitors to see when they type your URL into their web browser.

How do I use FTP?

Transferring between our server and your hard drive is simple:

1. Make sure you are in the proper directories on both (you can move around your local hard drive double-clicking on subdirectory folders or double clicking the ".." which will move up one directory from your present location.
2. Click once to highlight the relevant file(s) - you can use the SHIFT key to select more than one sequential file or hold down the CTRL key to select specific files to transfer.
3. Click on the proper left or right arrows to begin transmitting.

How do I configure my FTP software?

The following information is contained within your account activation notice and is needed to connect to your Website via FTP:

FTP HOSTNAME
USERID
PASSWORD


The hostname tells your FTP software to connect to the web server upon which your Website resides. In general, the process of configuring the various FTP software programs is the same. We recommend WS_FTP for PC computer users and will be using it in the upcoming examples.

Each time you run WS_FTP the Session Profile window will be displayed. A profile contains the information needed to connect to your web site. Creating a profile now will eliminate the need for you to configure the software each time you wish to connect to the web server via FTP.

To create a new profile:

1. Click the "New" button and enter a generic profile name at the top of the Session Profile window. Enter the User ID, password and hostname for your Website.
2. Be sure to select "Auto detect" for the Host Type.
3. It is best to select "Save Password" and "Auto Save Config" to maintain these settings for future use. All other fields can be left blank. You are now ready to connect to the web server.
4. Click "OK" to continue.

1. When you connect to the web server, you will connect directly to the root ("home") directory of your account.
2. WS_FTP will display a split screen where files on the left-hand side are within your own computer.
3. You will see several folders on the right-hand side such as bin and cgi-bin, which are landmarks noting a successful connection to your Website.
4. You can transfer files directly to the home directory of your account and/or create subdirectories.

Just how do I start building my site?

After successfully transferring files to your space on a Online Access^TM server, most FTP programs include a module such as RmDir, MkDir, etc., which you will use to start 'treeing' your site from your root directory.
Note that the default page "Welcome new customer!" is called /index.php in your root directory. You cannot Rename this file because the I.P. Pointer (and thus your DNS registry) points to this directory. If you'd like to change the name, please contact Support at Online Access^TM at 888-818-0444, and request the change. However, this name does not appear in your URL. Thus, you can keep this file in your root and just tree from there.

The most common setup is to use MkDir to create some directories such as: Graphics, HTML, etc. and place the files in the appropriate place. Or, you can set up the file system on our server exactly as you have locally on your local hard drive. Either way, make a backup of your Web content on your local hard drive. Online Access^TM backs up the entire server, but you are ultimately responsible for the integrity of all data on your site.

Acceptable File Names

The Online Access^TM operating system is case sensitive. In other words, the file name "faq.html" is NOT the same as "FAQ.html". If your HTML code references a faq.html, but the actual file name is in uppercase, this will result in a File Not Found error. This applies to directory names as well.

To prevent errors, we suggest naming all files in lowercase. Spaces and special control characters are generally not a good idea. The underscore character ("_") is acceptable and recommended in place of spaces. You should never use special characters ( ! @ # $ % ^ & * : ' ) in file names. We suggest that you keep the length of file names to a minimum. The tilde character (~) cannot be used in directory or file names.

Notes to Mac Users

Select "raw data" transfer mode when using Fetch to transfer both HTML and images. PageMill may add either a .bin or .txt extension to your files which must be removed in order for such files to load properly.

What should I do if I'm denied access via FTP?

If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect.

If you are denied access AFTER entering your User ID and password, you may be using the wrong password. Check the activation notice sent to you via E-Mail when the account was first set up. If you changed your password and it doesn't seem to be working, contact support by fax at 770-673-2251 to reset your password.

If you cannot connect at all, or connect and then "hang", there may be problems with connectivity. Online Access^TM Technical Support can help you track the problem. Since Online Access^TM is not a dial-up Internet Access provider, we give you access to your site via FTP (File Transfer Protocol). FTP is designed to provide you with access 24 hours a day.. As such, you can create and maintain your web pages on your own computer and upload files to your web site whenever you wish. We recommend using an excellent shareware program called WS_FTP.

You may not need an FTP program if you are using:
Microsoft FrontPage
DeltaPoint's QuickSite
Netscape Navigator Gold
HotDog
NetObject's Fusion

Fetch (For Macintosh)

How do I configure WS_FTP?

1. Enter the Profile Name. This is just a name for this particular location.
2. Host Name/Address. Enter the Domain Name or the IP Address for your Online Access^TM account.
3. Host Type. UNIX (Standard) is fine for all types of OS's, including NT.
4. User ID. Enter your login name.
5. Password. Enter your Online Access^TM password.
6. Click OK to connect.

To upload your files to the server:
On the LOCAL SYSTEM, locate the directory on your computer that your web files are located. Once you have located them, highlight any or all of the files you wish to upload. Click the "--" arrow button to copy the file(s) to the server.
For HTML and TEXT documents, you should upload using the ASCII option.
For IMAGE files or any NON-TEXT documents, you should upload using the Binary option.
A dialog box will come up telling you the progress of your file upload. Once this is complete, you should see the file(s) on the REMOTE SYSTEM.

To download files from the server to your machine:

1. Locate the file on the REMOTE SYSTEM.
2. Highlight the file.
3. Click the file and drag it to the correct area.
4. Click CLOSE or EXIT when you are finished.

Links for more information, see:
Ipswitch

Can I change my FTP user-ID and password? They do not seem to be working.

You cannot change your User ID, but you may change your password. Your control panel has a provision built in for changing your main password. The change will take place in real time.

1. Double Click on your Fetch icon.
2. From the Menu bar click on File and select New Connection.
3. You will see the following window Next to Host: Type in your shell server.
4. Please refer to your Account Information Form (AIF) for your shell machine.
5. Next to User ID: type in your login name.
6. Next to Password: type in your password.
7. Leave the Directory field blank.
8. Click on OK.
9. You will now see the following window:
10. Double-click on the www/ folder
11. Now you will need to click on Put File...
12. Select the file you want to upload and click on OPEN.
13. Make sure your file name does not have an extra extension after html such as .txt or .bin.
14. Click on OK.

Why can't I login or connect using FTP?

FTP problems can have very simple causes. Often the cause is a mistyped password, or the caps lock key is inadvertently left on, but sometimes the reasons can be more complex. Try these steps when you encounter problems reaching your Website via FTP:

1. First check your username and password. Your username must be typed in lower case. The password must be typed exactly as shown; like most items on a UNIX server, it is case sensitive. Often, in a non-serif font, I (capital eye), l (lowercase "L") , and 1 (the number one) Look very similar, or exactly the same, as is also the case with 0 (zero) and O (the letter "O").
2. Call Online Access^TM Support at 888-818-0444 and report any error messages you are getting.
3. Sometimes erroneous configurations on the ISP's end can prevent you from logging in. If this is the case, we can usually give you the information necessary for your provider to resolve the problem.

1. The server Looks up the IP address you're connecting on and gets the name of the machine.
2. The server then looks up the machine name to get the IP address, and it wants the IP address and machine name to match.
3. If they don't, the server refuses the connection.
4. If they do match, the server will ask your username and password, and will let you in if the username and password are correct.

It appears that my links are not working. What could be wrong?

The most common reason for a link not working is that the file does not exist in the location specified. This can mean either of the following:

• Wrong case - UNIX is case sensitive, and if your file calls for "TEXT.HTML", it is not the same as "text.html".
• The link points to a file on your hard drive, and unless the user has the same file by the same name, in the same place, on his own hard drive, he or she will not see what you intended.

Why does my browser say the HTML page "has no content?"

Most likely, you are running a text editor (like Microsoft Word) during the construction process and sending the HTML pages via FTP while the file is still open in the text editor. If you leave the page open in the editor (especially Word), FTP (especially WS-FTP) doesn't have anything to read and thus send to the Online Access^TM server -- other than a filename. The Browser, in turn, doesn't find anything. Close the documents in the editor first and save them. Then, FTP to our server and the Browser should find the pages without incidence.

The HTML page is garbled when I browse it. What's wrong?

It is important to remember to send HTML (text) in ASCII mode and all image-format files in Binary. In addition, if you are using Word or some other text-editor locally for writing HTML, be sure to save the file as text only, not as a .doc file, for example. Sounds simple, but it's easy to miss. One should notice that files in DOS can only be saved with a three-letter .htm extension. After FTPing, these files must be renamed to include the .html extension. These actions will correct the majority of FTP errors!

• type=application/octet-stream exts=bin,exe
• type=application/oda exts=oda
• type=application/pdf exts=pdf
• type=application/postscript exts=ai,eps,ps
• type=application/rtf exts=rtf
• type=application/x-mif exts=mif
• type=application/x-csh exts=csh
• type=application/x-dvi exts=dvi
• type=application/x-hdf exts=hdf
• type=application/x-latex exts=latex
• type=application/x-netcdf exts=nc,cdf
• type=application/x-sh exts=sh
• type=application/x-tcl exts=tcl
• type=application/x-tex exts=tex
• type=application/x-texinfo exts=texinfo,texi
• type=application/x-troff exts=t,tr,roff
• type=application/x-troff-man exts=man
• type=application/x-troff-me exts=me
• type=application/x-troff-ms exts=ms
• type=application/x-wais-source exts=src
• type=application/zip exts=zip
• type=application/x-stuffit exts=sit
• type=application/x-shar exts=shar
• type=application/x-tar exts=tar
• type=application/mac-binhex40 exts=hqx
• type=application/x-director exts=dcr,dir,dxr

• type=audio/basic exts=au,snd
• type=audio/x-aiff exts=aif,aiff,aifc
• type=audio/x-wav exts=wav
• type=audio/x-pn-realaudio exts=ra,ram
• type=audio/x-pn-realaudio-plugin exts=rpm
• type=audio/x-midi exts=mid

• type=image/gif exts=gif
• type=image/ief exts=ief
• type=image/jpeg exts=jpeg,jpg,jpe
• type=image/tiff exts=tiff,tif
• type=image/x-cmu-raster exts=ras
• type=image/x-portable-anymap exts=pnm
• type=image/x-portable-bitmap exts=pbm
• type=image/x-portable-graymap exts=pgm
• type=image/x-portable-pixmap exts=ppm
• type=image/x-rgb exts=rgb
• type=image/x-xbitmap exts=xbm
• type=image/x-xpixmap exts=xpm
• type=image/x-xwindowdump exts=xwd

• type=text/html exts=htm,html
• type=text/plain exts=txt
• type=text/richtext exts=rtx
• type=text/tab-separated-values exts=tsv
• type=text/x-setext exts=etx
• type=text/x-speech exts=talk

• type=video/mpeg exts=mpeg,mpg,mpe
• type=video/quicktime exts=qt,mov
• type=video/x-msvideo exts=avi
• type=video/x-sgi-movie exts=movie
• type=video/vdo exts=vdo
• enc=x-gzip exts=gz enc=x-compress exts=z

• type=magnus-internal/imagemap exts=map
• type=magnus-internal/parsed-html exts=shtml
• type=magnus-internal/cgi exts=cgi
• type=magnus-internal/php exts=phtml